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Multiple Issues with Portal Connector Subgrid Functionalities

2 posts, 0 answered
  1. Frank Jahn
    Frank Jahn avatar
    9 posts
    Registered:
    22 Apr 2021
    15 Apr
    Link to this post
    Hello everyone,

    I am encountering multiple issues with the Portal Connector subgrid where not only the sorting functionality is failing, but other features such as paging and filtering are also not functioning as expected.

    Current Sub-grid Settings:
    Enable Paging: true
    Enable Grouping: false
    Enable Sorting: true
    Enable Filtering: true
    Enable Inline Editing: false
    Reorderable Columns: true
    Resizable Columns: true
    Show Column Menu: true
    Virtual Scrolling: false
    Enable Responsive Grid: false

    Despite all these features being enabled, none are operational. Here’s what I’ve attempted so far to resolve the issues:

    Refreshing the grid and clearing the browser cache.
    Restarting the server hosting the portal.
    Checking for errors in the browser's developer console and server logs.

    No errors are showing that might explain this malfunction, and basic troubleshooting has not rectified the situation.

    Could this be related to a recent update or a configuration oversight? Has anyone else experienced similar problems or can offer insights into potential fixes?

    Any help or suggestions would be greatly appreciated as I navigate this issue. Thank you!

    TPC Version: v6.1.7600.121
    Sitefinity: version: 13.3.7600.0
  2. Rawdon Edghill
    Rawdon Edghill avatar
    76 posts
    Registered:
    16 Dec 2020
    16 Apr
    Link to this post
    Hi Frank,

    Can you please reach out to support at tpcsupport@serenichelp.zendesk.com so that we can get a developer to work with you one on one. 

    Regards,
    Rawdon
2 posts, 0 answered