The Changing Landscape for Dynamics CRM and Web Portals

Dynamics Partners have a lot of change to deal with and sifting through the options available with Dynamics 365 can be an overwhelming task.

The current options for Dynamics CRM and Dynamics 365 Portals are The Portal Connector and PowerApps Portals (the next generation of Dynamics 365 Portals).  The portal solution you choose will largely depend on the complexity of the solution your customers need.

For basic Profile or Case Management needs, PowerApps Portals may be the right choice.  But remember, each new Portal from Microsoft requires another license and if you need to customize or modify the portals make sure you have a developer handy.

Customers needs are seldom simple.  They often have complex needs to complement their complex business processes.  That is why you need a portal solution that is completely and easily configurable and customizable.  That is why you need The Portal Connector.

"We chose The Portal Connector for Dynamics CRM/365 because we have large customers with Complex needs. They need a customizable portal solution and The Portal Connector can deliver.”

A very common question we get is "How are you different than PowerApps Portals?"

It can be tricky to compare apples to apples when two products take such a different approach to a common business need.

Here are the key comparisons between The Portal Connector and PowerApps Portals.  Not all features are compared below, that would just be too long a list.  If you want a more detailed comparison, please contact us for a live demonstration and discussion.

Note that The Portal Connector is the only portal product available that is still being developed for all versions of Dynamics CRM 2011+ and Dynamics 365.

“Anyone with requirements beyond marketing catch forms or basic Self-Service Knowledge Base needs, we will recommend The Portal Connector.”

Anthony Shibata, Solutions Architect NexTec

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The Portal ConnectorPowerApps Portals
Dynamics CRM Version Support
  • CRM 2011 - 2016
  • CRM Online
  • CRM On-Premise
  • No Support
Dynamics 365 Version Support
  • Dynamics 365 Customer Engagement Online
  • Dynamics 365 Customer Engagement On-Premise
  • Dynamics 365 Customer Engagement Online
PowerApps CDS Support
  • Common Data Service
  • Common Data Service
Portal Hosting Options

Portal can be hosted anywhere.

  • Microsoft Azure
  • Third Party Provider
  • Customer On-Premise
  • Microsoft Azure
Licensing Options
  • Monthly Subscription
  • Perpetual
  • SaaS only
Portal Support and Training for Partners
  • Live One-on-One Training for Partners
  • Live Daily Q & A Sessions
  • Community Support Forum
  • Technical and Configuration Documents

Microsoft Support

  • Differs based on Paid Support Plan
  • Community Support Forum
  • Technical and Configuration Documents
Production vs. Dev/ Test/ UAT Licenses
  • 1 Production Domain
  • Unlimited Non-Production Domains
  • Unlimited Domains
  • Pay Per Login
  • Pay Per Page View
  • Point and Click Configuration
  • 6 Payment Processors pre-configured
  • Multi-currency
  • Tax Sets
  • Not available
  • 140+ Languages Supported
  • Right to Left Supported
  • Language Cultures
  • Multi-lingual Picklists
  • Multi-Byte Character Languages
  • 43 Languages Supported
  • Multi-Byte Character Languages