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Knowledge Base Search - Keywords

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2 posts, 1 answered
  1. daniel lee
    daniel lee avatar
    1 posts
    Registered:
    17 Apr 2018
    20 May 2019
    Link to this post
    Using knowledgebase articles search, number keywords sometimes don't appear in searches.  We identified that search strings of 3 characters is the minimum, so we need to prepend the number with zeroes.  We have tried different ways to save the keywords, but cannot determine what is the best way.  Is there anything we are missing when saving the knowledgebase articles, should those keywords numbers also be 3 characters at minimum or should they be added with quotations?
  2. Josh
    Josh avatar
    37 posts
    Registered:
    01 Jun 2018
    Answered
    29 Oct 2019 in reply to daniel lee
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    Hello Daniel,

    We have intentionally added a default minimum length of 3 characters to the Knowledge Base Article Search. This is to help prevent the service from being spammed. If you would like to change the minimum length for a TPC Knowledge Base Search this can be accomplished through the “Minimum Query Length” configuration property. This can be accessed through the following path:

    Administration -> Settings -> PortalConnectorMvcKnowledgeBase -> Minimum Query Length

    Changing the Minimum Query Length to 0 should meet your requirements.

    If you have any other questions please feel free to reply to this thread, or for more complex issues you can email support@crmportalconnector.com.

    Cheers,

    Josh

2 posts, 1 answered