I'm unsure what would cause the behaviour you've mentioned. As you are currently on a very recent version of TPC, it's strange that you are experiencing different behaviour than I am in my testing. Unfortunately there's nothing I can think of that you can look into as the behaviour you're experiencing is not such that should be caused by a configuration setting...
The Q&A would simply be helpful for us to have a screenshare so we can look through the submission process and quickly see if anything stands out as a possible cause. If you are unable to join the Q&A, you could also send an email to email@example.com
to create a support case so we can further investigate.
Last modified on 10 Nov 2020 13:11 by Patrick