The Portal Connector Support Services

Weekly Live Training

Each week, live instructor led online training is provided. Customers and Partners are able to take the training as often as they wish. Each session provides the opportunity to ask questions and interact with the trainer.

Daily Q&A Webinar / Open Forum

These sessions are scheduled each day for 30 minutes and open for Customers and Partners to interact with our support team to gain insight, direction and best practices for configuring and developing with The Portal Connector.

Online Forum

Questions and issues can be posted to our support forum where The Portal Connector community and our support team will provide feedback and responses typically within 24 – 48 hours.

Online Case Submission

Support cases can be submitted through our online support portal. Our goal is to provide an initial response within 24 hours. Support requests are prioritized based on their severity.

Premium Support Services

Customers and Partners have the option to purchase premium support services gaining access to product developers and architects as required. Cost and service offerings are tailored to the Customer or Partner’s needs.

At The Portal Connector, we are committed to delivering the best possible support to our Customers and Partners.

Everyone is welcome to use our Support Forum at any time. Search our forum or post a question. Our Support Team monitors and moderates the forum daily.

Additional support options are provided for Customers current on their Maintenance and Support for their Portal Connector license.

“The Daily Q&A sessions were extremely valuable. We had to come up to speed very quickly, and whenever we ran into an obstacle, we simply jumped on the next day’s Q&A call. Their Tech Support team answered our questions every time – and actually walked us through the answers, so we learned as we went along.” Margaret Connelly, Tecplot Marketing and Web Content Manager

“I felt like The Portal Connector team cared about us and wanted to help when we had a problem.” Brian Mullinax, Tecplot Operations Project Manager