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Articles/Knowledge Base Cancel The title field is required!

1. geoff.white

   

   31 posts
   Registered:
   27 Jan 2015
   20 Jun 2018

   Link to this post

   Hi there,
   
   Is Articles/Knowledge Base the same thing?
   
   I am trying to use the Articles widget and have added one on a test page to display all published articles, in which I have 3 published articles in CRM.
   
   But it returns nothing.
   
   I've also published the articles CRM Entities (kbarticle).
   
   Is there a set I'm missing?
   
   Sitefinity 8.2 TPC 3.1 CRM 20 Dynamic 2015
   
2. Sonam Joshi

   

   29 posts
   Registered:
   20 Mar 2017
   Answered

   27 Aug 2018

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   Hi,
   
   As you have mentioned your TPC version 3.1, please make sure to sync the knowledge base articles in the Portal Connector. To sync them navigate to Sitefinity backend > Administration > Portal Connector Configuration > General setting > Sync Knowledge base.
   
   The Portal Connector version 4.3 has updated knowledge base widget, with which you can display the knowledge base articles from Article entity
   (old knowledge base solution )as well as Articles from the new knowledge base solution from your Dynamic CRM.
   
   For more information on Knowledge base widget, refer to the link below:
   https://www.crmportalconnector.com/developer-network/documentation/portal-connector-widgets/tpc-page-widgets/mvc-based/knowledge-base
   
   https://www.crmportalconnector.com/developer-network/documentation/portal-connector-widgets/tpc-page-widgets/mvc-based/knowledge-base-search
   
   We would recommend you to update your Portal Connector to latest version i.e 5.0 or to at least version 4.3.
   
   Thanks,