24 Nov 2014
17 Apr 2015
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When a record is updated from the portal to CRM, all fields are 'changed' in CRM whether or not individual field values were actually altered. I have a workflow in CRM which is triggered by the change in a particular field. Given these two facts, the workflow is triggered every time a record is updated via the portal, even though the value of my trigger field was not altered. This is a bit of a problem.
Is there any configuration option in the portal where the value of a field is not sent in the update if it was not changed (sort of a isDirty concept at a field level)? Nothing jumps out at me.