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FaultException: Account With ID Does Not Exist

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2 posts, 1 answered
  1. Kalyn Ortiz
    Kalyn Ortiz avatar
    1 posts
    Registered:
    24 Apr 2018
    30 Sep 2019
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    Hi there -
    We're repeatedly getting this error "Dynamics CRM FaultException: Account With ID = 00000000-0000-0000-000000000000 Does Not Exist" even though there is a valid account associated in the form. The problem is that this only happens with SOME submissions, but not all. Has anyone else seen this happen?
  2. Josh
    Josh avatar
    31 posts
    Registered:
    01 Jun 2018
    Answered
    28 Oct 2019 in reply to Kalyn Ortiz
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    Hello Kalyn,

    Fault Exceptions in CRM happen when CRM is looking for a record that does not exist. You can see that specifically, CRM is looking for an Account record with the ID of an empty-GUID. This indicates that the form or custom code is not configured properly, and is not associating the new information to any account.

    If you are receiving this error from the out-of-the-box functionality of The Portal Connector, or you are working on a custom code solution and need some help debugging the issue, please feel free to reach out to support@crmportalconnector.com.

    Cheers,

    Josh

2 posts, 1 answered