These session are open to Customers and Partners to interact with our support team to gain insight, direction and best practices for configuring and developing with The Portal Connector.
Questions and issues can be posted to our support forum where The Portal Connector community and our support team will provide feedback and responses typically within 24 – 48 hours.
Support cases can be submitted through our online support portal. Our goal is to provide an initial response within 24 hours. Support requests are prioritized based on their severity.
Customers and Partners have the option to purchase premium support services gaining access to product developers and architects as required. Cost and service offerings are tailored to the Customer or Partner’s needs.
Everyone is welcome to use our Support Forum at any time. Search our forum or post a question. Our Support Team monitors and moderates the forum daily.
Additional support options are provided for Customers current on their Maintenance and Support for their Portal Connector license.
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