Managing your own Web Portal
To provide an exceptional self-service web portal experience to your customers requires attention to detail, constantly listening to your customers needs and being able to adapt to changing business processes. Nobody can serve the best interests of your customers and your company better than you.
With that in mind, you need a web portal solution that you can manage on your own, without paying a third-party developer to maintain the solution and make updates.
To get you Started:
- Choose a solution that can provide a custom experience. Don’t compromise your business processes and customers’ engagement because a solution can’t accommodate your needs – your solution should fit YOU.
- Choose a solution that you can manage in-house (without hiring developers)
What makes a web portal solution manageable by CRM users that are not developers?
Drag and Drop Functions
- Manage your portal with the click of a mouse
- Drag fields within a form, to get the desired layout
- Drag CRM fields onto a form, with point and click configuration tools
- Add items, like a chart, to a page with drag and drop tools
WATCH A 99 second video
Page Templates that can be applied to any web page
- Templates allow you to apply standard styles and branding to all web pages
- Use widgets to make changes to existing page templates
WATCH a 3 minute video
Permissions and Security
- Easily manage authentication and access to data in your web portal
- Control which contacts have access to what information from within Dynamics CRM and Dynamics 365
- Define user names, reset passwords within Dynamics CRM and Dynamics 365
- Create security roles and apply them to specific pages in the portal, or individual items on a web
WATCH a Video, only 2 minutes and 45 seconds
Forms, creating and editing
- Creating new forms and editing existing forms is key to managing your web portal
- Use drag and drop functions to create a new form, for example a user profile form
- Control the layout and placement of fields on your form
- Easily edit the fields on a form and add or remove items as required
WATCH a 3 minute video
Create an eCommerce website
- Adding eCommerce capabilities such as credit card payment processing is important in a modern web portal
- Build pages displaying the checkout and product catalogues
- Products can be synchronized with the Dynamics platform
- Define shipping methods, have the portal automatically calculate shipping charges and times
- Configure payment options with prebuilt payment processors
WATCH a 2 minute video
SharePoint Integration
- Configure SharePoint integration with your web portal
- Drag the SharePoint widget onto a form, and configure the setting
- Define if users can upload, edit or delete documents, and restrict document types
WATCH a 91 second video
Training and Support
As with any new technology solution, accessing training to get things started is quite important. You will want to choose a solution provider that offers comprehensive live training, recorded how to videos and live Q&A sessions.