Frequently Asked Questions

Browse all FAQ below, or choose a category to find the help you need.


How much does The Portal Connector cost?

We offer several pricing packages for The Portal Connector. Visit our Pricing Page for full details.

What is included in the pricing? Are there any hidden costs?

When you purchase The Portal Connector license you get an enterprise-class Content Management System in Sitefinity, access to 3 priority support cases with our team, access to daily, live Q&A sessions with one of our product developers, access to our widget source code and all product updates for a full year.

The Portal Connector licence itself comes with 1 Production Domain and Unlimited Non-Production Domains (Dev, Test and UAT environments).

The Portal Connector has no hidden costs. We don't charge for logins or page views; eveything is unlimited!

Is there a limit to the number of portal pages, users or logins I can have?

No limitations! With The Portal Connector, you can create unlimited portal pages with no restrictions on portal users or logins. This is included in your license purchase and is available at no extra cost to you. Happy portaling!

How many domains are included in my license for The Portal Connector?

A license for The Portal Connector provides 1 production domain and unlimited non-production domains (DEV, Test and UAT environments). As per our license agreement, customers may only install and use The Portal Connector on one unique domain per license purchased. If you require more than one production domain, you will need to purchase an additional license for each unique domain.

What licensing options do you offer?

The Portal Connector provides a Standard License (perpetual), Enterprise License (perpetual) and a Monthly Subscription Pricing option (1-year commitment). For more information, visit our Pricing Page.

What is the difference between Standard and Enterprise licenses?

The Portal Connector Enterprise license includes all current add-ons, which are available for Standard licenses at an additional cost. Enterprise also includes features such as ecommerce, load balancing, web farm support, and support for cloud auto scaling.

Your business needs and portal requirements will determine which license you need. Visit our Pricing Page to compare licensing options and find the license that is right for your business.

Is the license perpetual?

Yes. The Portal Connector Standard and Enterprise licenses are perpetual. 

What is a perpetual license?

A perpetual license provides licensees the right to the product for life. This means you can continue to use The Portal Connector if you opt not to renew. However, without license renewal, you will not gain access to additional free priority support case or, more importantly, all of the great new features we release with each new version.

Do you offer a SaaS license?

No. However, we do offer a Monthly Subscription licensing option (one year commitment) that provides all features from The Portal Connector Standard and all add-ons. Visit our Pricing Page to learn more.

Is your subscription pricing for a SaaS offering?

Not quite. Our Monthly Subscription licensing option is a term license (one year commitment), but maintenance and infrastructure such as hosting is not included and is your responsibility.

What support do I get with my license purchase?

We provide Weekly Live Training, unlimited Live Daily Q&A Sessions, a Community Support Forum, and an extensive Developer Network library with technical and configuration documents. Your license also provides you with 3 priority support tickets to gain access to product developers and architects as required. Learn more about our Support Options

What happens to unused support tickets? Do they carry forward?

Support tickets need to be used within the purchase or renewal year as they do not carry forward from renewal to renewal.

How much does it cost to renew?

On the anniversary of the license purchase, Maintenance and Support renewal for an additional year is available at a cost of 30% of the current list price of the license.

Is license maintenance optional?

Yes, maintenance renewal is optional. On the anniversary of the license purchase, Portal Connector customers are able to renew maintenance and support for another year. See the Benefits of keeping License Renewals up-to-date

What is included with license maintenance?

Maintenance and Support renewals include 3 priority support cases, continued access to Live Daily Q&A sessions, as well as access to the latest version of The Portal Connector. Note, installation of the upgrade is not included.

I already have Sitefinity. What are my licensing options?

Glad to hear it! Needless to say, we are huge fans of Sitefinity. If you already have the latest version of Sitefinity, you can purchase a stand-alone license for The Portal Connector at a discounted rate. Please Contact Us to discuss.

Does The Portal Connector offer charity pricing?

Yes, we do. Please contact us for more details.