Forums

Invalid Token Error on Portal Invite Cancel

1. Amjad Jaleel

   

   8 posts
   Registered:
   30 Mar 2020
   21 Sep 2022

   Link to this post

   Hi, 
   I am setting up TPC 6.0 with Sitefinity 13.3. When we are trying to redeem the portal invitation we are getting registration page and upon submission of registration page (Email, password and confirm password) below error pops up.  New to TPC and any help is much appreciated. I have used OOB controls for invitation, 
   
   Invalid Token
   The token provided is invalid. Please check that the link contains a valid invite token.

   Last modified on 21 Sep 2022 11:09 by Amjad Jaleel
2. Ian Pekunsal

   

   11 posts
   Registered:
   04 Jul 2022
   21 Sep 2022 in reply to Amjad Jaleel

   Link to this post

   Hello Amjad,
   
   Thanks for reaching out through the forums.
   Can you confirm that the invitation URL consists the token?
   
   Below is the documentation of the user invite widget.
   https://www.crmportalconnector.com/developer-network/documentation/portal-connector-widgets/tpc-page-widgets/forms-based/crm-user-invite 
   I hope it is useful for this case.
   
   Kind regards,
   -Ian
3. Ian Pekunsal

   

   11 posts
   Registered:
   04 Jul 2022
   21 Sep 2022 in reply to Amjad Jaleel

   Link to this post

   Hello Amjad,
   
   Additionally could you please disable the cache on the page as well?
   That should fix the issue.
   
   Kind regards,
   -Ian
4. Amjad Jaleel

   

   8 posts
   Registered:
   30 Mar 2020
   22 Sep 2022 in reply to Ian Pekunsal

   Link to this post

   Hello Ian, 
   
   Thanks for your quick response. 
   
   I believe the invitation Url has token. I have added one sample Url below. 
   
   https://domain:443/user/registration?inviteid=C0CC60C4178834D1775B9D75CB63A1FD5E2513DFBD6C4DBCF7CA331752A048BCF1F4CABDA96BD8EDE839E6FF2FFB009E59FD1652F0D0FA57BB16DC4F5FEF10BD
   
   Also could you please help by providing the steps to disable caching on this page ? or any reference link. 
   
   Thanks in advance
   
5. Ian Pekunsal

   

   11 posts
   Registered:
   04 Jul 2022
   22 Sep 2022 in reply to Amjad Jaleel

   Link to this post

   Hello Amjad.
   
   Thanks for providing the invite link.
   Like you said token is visible.
   
   To disable cache, you need to go into title and properties of the page and under advanced options you can change caching options to no cache.
   
   Kind regards,
   -Ian
6. Amjad Jaleel

   

   8 posts
   Registered:
   30 Mar 2020
   22 Sep 2022 in reply to Ian Pekunsal

   Link to this post

   Hello Ian, 
   
   I have done the changes, but still getting the same error.
   
   Anything else needs to be checked ?
   
7. Omar S

   

   51 posts
   Registered:
   04 Jul 2019
   14 Oct 2022 in reply to Amjad Jaleel

   Link to this post

   What do your crm and tpc error logs say? Are there any errors pointing to padding invalid? Can you register users using the TPC registration widget?  
   
   If you cannot, then it is likely your encryption keys do not match. 
   
   if that is the case, you will need XRM toolbox to check your encryption keys in your portal plugin and want to update them manually to match your portal encryption keys
   
   It may be worthwhile to check that your SF license is valid for that site you are using as well as your TPC license

   Last modified on 14 Oct 2022 14:10 by Omar S
8. Amjad Jaleel

   

   8 posts
   Registered:
   30 Mar 2020
   17 Oct 2022 in reply to Omar S

   Link to this post

   Hi Omar, 
   Thanks for your inputs. 
    We had raised a support ticket for this issue and support team helped to identify and resolve the issue. 
   
   Portal record GUID in Sitefinity configuration was not correct. Not sure how this happened, once we have manually updated the id and reinitialized the portal it worked.  
9. Omar S

   

   51 posts
   Registered:
   04 Jul 2019
   Answered

   17 Oct 2022 in reply to Amjad Jaleel

   Link to this post

   Yes, thank you for sharing. 
   
   In the future, should there be a disconnect between the Portal site and the CRM, it is likely that either the Portal record GUID or the Encryption key does not match.