Eagle Lu
4 posts
Registered:
09 Jun 2021
17 May 2022
Link to this post
Hi
We are configuring the Knowledge Base Search function following the https://www.crmportalconnector.com/developer-network/documentation/how-tos/mvc-based-widgets/how-to-configure-knowledge-base-search-widget
I placed a Knowledge Base Search widget and a Knowledge Base widget(which is ticking the option Use Only as Details View) on a new page and then published it.
But when I am using this function, it can't return any Knowledge Base Articles in the form of a list.
When I search for something do not exist in our Knowledge Base, it displays "0 results for '[the word I input]' query".
When I search the keyword of one Knowledge Base Article, it just displays a loading snippet and then stays the blank.
Could you provide us with the possible reason for this?
I am pretty sure the TPC can get the Knowledge Base Article from CRM because the Knowledge Base widget can display a list of all articles and we can view the detail on another page.
It seems just the Knowledge Base Search Widget not working.
There are no errors in the browser console.
There is the log of network get request
scheme http
host*****
filename /PortalConnectorMvcKnowledgeBase/Services/KnowledgeBase/Search
controlDataId 127474ee-fae7-47be-8808-2e03fc2f6d8e
query test
Transferred0 B (0 B size)
Referrer Policystrict-origin-when-cross-origin
GET /PortalConnectorMvcKnowledgeBase/Services/KnowledgeBase/Search?controlDataId=127474ee-fae7-47be-8808-2e03fc2f6d8e&query=test undefined
Host: ****
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
Accept: application/json, text/javascript, */*; q=0.01
Accept-Language: en
Accept-Encoding: gzip, deflate
Referer: *****/knowledge-article?query=test
X-Requested-With: XMLHttpRequest
Connection: keep-alive
Our TPC version is v6.1.141.126
Thanks