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Error On installing Knowledge base Module Cancel

1. Krishna Hari

   

   65 posts
   Registered:
   05 Dec 2019
   09 Mar 2020

   Link to this post

   I am getting error on installing Knowledge base module .
   Steps Followed on install
   TPC ,
   MVC
   Certificate - Added
   Form flow,
   Migrations modules installed just fine.
   
   But there is error on Knowledge Base Install. 
   --------------------------------------------------
   Type : System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
   Message : Object reference not set to an instance of an object.
   Source : pavliks.PortalConnector
   Help link :
   Data : System.Collections.ListDictionaryInternal
   TargetSite : System.String GetSiteProvider()
   HResult : -2147467261
   Stack Trace :    at pavliks.PortalConnector.Modules.ModuleHelper.GetSiteProvider() in #T1:line 14
      at pavliks.PortalConnector.ScheduledTasks.ProviderScheduledTask..ctor() in #H1:line 12
      at pavliks.PortalConnector.Mvc.KnowledgeBase.ScheduledTasks.UpdateArticleMetadataScheduledTask.Schedule() in C:\TeamCity\buildAgent\work\fa2042fc168c6e45\pavliks.PortalConnector.Mvc.KnowledgeBase\ScheduledTasks\UpdateArticleMetadataScheduledTask.cs:line 47
      at pavliks.PortalConnector.Mvc.KnowledgeBase.PortalConnectorMvcKnowledgeBaseModule.Load() in C:\TeamCity\buildAgent\work\fa2042fc168c6e45\pavliks.PortalConnector.Mvc.KnowledgeBase\PortalConnectorMvcKnowledgeBaseModule.cs:line 78
      at Telerik.Sitefinity.Services.SystemManager.Initialize()
      at Telerik.Sitefinity.Abstractions.Bootstrapper.RegisterRoutes()
      at Telerik.Sitefinity.Abstractions.Bootstrapper.Bootstrap()
      at Telerik.Sitefinity.Services.SystemManager.RestartApplication(OperationReason restartReason, SystemRestartFlags flags, Boolean sendRestartApplicationSystemMessage)
      at Telerik.Sitefinity.Services.Web.Services.ModulesService.ExecuteStaticModuleOperation(ModuleViewModel module, ModuleOperation operation)
      at Telerik.Sitefinity.Services.Web.Services.ModulesService.Execute(ModuleViewModel module, ModuleOperation operation) Do you know what can be the issue

   Last modified on 09 Mar 2020 21:03 by Krishna Hari
2. Patrick

   

   33 posts
   Registered:
   20 Apr 2020
   20 Apr 2020 in reply to Krishna Hari

   Link to this post

   Hi Krishna,
   
   I noticed that you opened a case with TPC support regarding this issue. Since there was more investigation needed to understand the error in installing the Knowledge Base module, I believe that was the best place to go.
   
   If you run into other issues like this in the future, feel free to open a new forum thread or contact TPC Support at support@crmportalconnector.com.
   
   Thanks,
   
   Patrick

   Last modified on 21 Apr 2020 16:04 by Patrick