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Email widget in form flow widget

2 posts, 0 answered
  1. mani varma
    mani varma avatar
    8 posts
    Registered:
    21 Jul 2020
    04 Apr
    Link to this post
    Email option in form flow widget is not working. I have kept page after success of email submission. form is getting redirected to success page but i am not getting any email after form submission which is defined in the form flow widget. Is there any way to check logs for the email process flow. Let me know if you need more information.
  2. Josh
    Josh avatar
    47 posts
    Registered:
    01 Jun 2018
    03 May in reply to mani varma
    Link to this post

    Hello Mani,

    Unfortunately, it is difficult to tell exactly what could be causing your form flow email step to fail from the information provided. Depending on how the email task is failing, there are 2 different places in which you may be able to find logs with more detailed information. The first place is within the Sitefinity error logs that are located at the following location: <Site>/App_Data/Sitefinity/Logs/Error.log. There may also be information in the TPC Error Logs. In TPC 5.3 or below, you can find the TPC Error Logs by navigating to Administration > Portal Connector Configuration. Under The Portal Connector, click on the Error Handling tab, and then select View Error Logs. If you are on TPC 6.0 or above, navigate to Administration > The Portal Connector > Configuration and the under the Error Handling tab, click View Error Logs.


    In the case that you are unable to locate any useful information, please reach out to support@crmportalconnector.com and we can help investigate further!

    Cheers,
    Josh

2 posts, 0 answered