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Anonymous users can't submit CRM form Cancel

1. Eagle Lu

   

   4 posts
   Registered:
   09 Jun 2021
   14 Apr 2022

   Link to this post

   We have a form on our TPC portal which need the anonymous user to submit the form and create a record in CRM.
   
   But if you are not logged in, there will be an error after you click the submit button.
   
   "There was a problem with your submission. It has been added to the submission queue and will be reviewed manually."
   
   Here is the error log:
   Error Info
   Error Source: User
   Culture Info: en
   Machine Name: RD00155DB86351
   Windows Identity:IIS APPPOOL\********
   Error Line No:line 12
   Error Page URLhttps://*********/*************/AjaxSubmit
   Error Typepavliks.PortalConnector.Mvc.Engine.Data.CrmFormSubmissionManager+ProcessingException
   MessageProcessing Exception: Object reference not set to an instance of an object.
   Trace Info at pavliks.PortalConnector.Mvc.Engine.Data.CrmFormSubmissionManager.SubmitSection(ICrmConnection connection, FormLayoutSection section, FormCollection data, HttpFileCollectionBase files, Entity parentEntity, CrmFormSubmissionSettings submitSettings, IList`1& processedEntities) in C:\TeamCity\buildAgent\work\daebd48c1f8c846d\pavliks.PortalConnector.Mvc\Engine\Data\CrmFormSubmissionManager.cs:line 541 at pavliks.PortalConnector.Mvc.Engine.Data.CrmFormSubmissionManager.SubmitSections(IEnumerable`1 sections, FormCollection data, HttpFileCollectionBase files, CrmFormSubmissionSettings submitSettings, Boolean mockConnection) in C:\TeamCity\buildAgent\work\daebd48c1f8c846d\pavliks.PortalConnector.Mvc\Engine\Data\CrmFormSubmissionManager.cs:line 126
   
   So as a result, the anonymous user can't submit any information.
   
   This form can be submitted correctly after user login, but what we need is the anonymous user to submit the form.
   
   Is there any solution to this? When we are using the dynamics portal we can let anonymous users submit the form so I think the TPC should have some similar function too. 
   
   This is a form to create CRM record and our tpc version is 6.1.7700.121.
   
   
2. Brady Ward

   

   92 posts
   Registered:
   19 Aug 2021
   Answered

   14 Apr 2022 in reply to Eagle Lu

   Link to this post

   Hello Eagle,
   
   I've seen this occur as a result of Sitefinity permissions issues. If you navigate to the backend of your portal and go to Pages > On the right hand side you will see Permissions for all pages. Please make sure the setting for View Pages is set to Everyone. Even if the individual page is set properly, when submitting the TPC form it will still try to respect the Permissions for all pages value.
   
   Let me know if that helps at all,
   
   Brady
   TPC Web Developer
3. Eagle Lu

   

   4 posts
   Registered:
   09 Jun 2021
   14 Apr 2022 in reply to Brady Ward

   Link to this post

   Hi Brady.
   
   Thanks for your help! Our problem is solved now.
    
   We used to set the Permissions for all pages to only allow authenticated users to view pages and set a few individual pages to be able to view by everyone and this is the reason for this issue.
   
   After changing the Permissions for all pages to allow everyone to view them, anonymous users now can submit CRM forms.