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Error/edit when trying to add a case entity record Cancel

1. Mason Ambery

   

   67 posts
   Registered:
   19 Nov 2021
   01 Jun 2022

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   I have built both an add or view case form.  I'm able to view an existing case record from CRM and submit it back with changes and everything is fine.  On my Add case form, I receive the following error/edit at the bottom of the form "You should specify a parent contact or account.".  I tried adding the static widget and setting the caller field to be equal to the user's contact id but that didn't resolve the issue.   
   
   I was able to get a case record added by adding the Caller field to the form but I figured the static value widget would submit this value for me since I always want to set to the contact.  
   
   Question, how do I get the logged in contact value submitted when attempting to add the record without the Caller field having to be populated?

   Last modified on 02 Jun 2022 16:06 by Mason Ambery
2. Vladyslav Makar

   

   20 posts
   Registered:
   16 Dec 2020
   16 Jun 2022 in reply to Mason Ambery

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   Good day Mason,
   
   I hope your day is going well!
   
   I have noticed that the case with the same issue was already created for you, so I believe you got a help from a developer who was working with you on that.
   
   But if there is anything else that we can help you with - just let us know! :)
   
   Kindly,
   
   Vlad
3. Douglas Beebe

   

   6 posts
   Registered:
   07 Jul 2020
   31 Jan 2023 in reply to Mason Ambery

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   Did you ever get this resolved?  I am having the same issue.
4. Mason Ambery

   

   67 posts
   Registered:
   19 Nov 2021
   31 Jan 2023 in reply to Douglas Beebe

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   I think I ended up doing a clean uninstall and everything started working.  I had several issue originally on sitefinity 14 and trying to upgrade to 14.1 so I wipe the system and started over and everything worked fine.  I did go back and looked at some old emails and I found where I was having an issue if I set a form in insert only mode.  Unchecking this corrected something for me but I can't remember since it was seven months ago.