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Ecommerce creating CRM records even though TPC is deactivated Cancel

1. salzheimer

   

   7 posts
   Registered:
   31 Jul 2015
   28 Nov 2016

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   The Portal Connector has been deactivated in the Administration -> Modules & Services, but still creating records in CRM. I have removed the connection string in hopes to prevent new records but I think errors will start to occur now. I suspect the only way to completely remove TPC is to remove the dll and its dependencies, I believe this causes a site refresh. I have a requirement from our Marketing department not to bring the site down during this time of year. Is there a way to completely remove/deactivate TPC without causing a site refresh? 
   
   Any insight will help. Thanks,
   
   Scott 
2. salzheimer

   

   7 posts
   Registered:
   31 Jul 2015
   28 Nov 2016

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   It also appears the connector was creating multiple contact records per transactions even though the connector was disabled.
3. Missing user

   
   Answered

   28 Nov 2016 in reply to salzheimer

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   Hi Scott,
   
   The Portal Connector team has released the fix in latest minor version of 3.3.160. Did you deploy the latest portal update? Can you please tell us what is current full version number of your portal connector? You can find it in your site backend under Administration--> Portal Connector Licensing
   
   If you still want to completely remove portal connector, you will have to delete it from "Module & Services" though it will cause site refresh and will take around 10 to 15 minutes to complete..
   
   
   Thanks
   Syed