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'session information' is not maintained correctly

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2 posts, 1 answered
  1. eva.braun
    eva.braun avatar
    36 posts
    Registered:
    12 Feb 2015
    22 Aug 2019
    Link to this post
    can you please give us a hint on how to solve this issue.

    login in Portal as normal. Then do not logout and close the browser.
    open a new browser and go back to Portal and you should see that it still says you are logged in but no navigation options are visible unless you click on NiCE logo

    Thank you,
    Eva
  2. Josh
    Josh avatar
    31 posts
    Registered:
    01 Jun 2018
    Answered
    28 Oct 2019 in reply to eva.braun
    Link to this post

    Hello Eva,

    The session information that handles authentication should persist through the browser being closed. If clicking on the NiCE logo shows that you are logged in, it makes me wonder if the first page is simply missing a Login Status widget. 

    I would begin by verifying that the initial page has a Login Status widget. Using the Developer Tools on either Google Chrome or Mozilla Firefox, you should be able to verify that the following Cookies exist under your Portal domain.

    • ASP.NET_SessionId
    • SF-TokenId

    If either of these cookies no longer exists after the browser has been closed and re-opened, there may be custom code that is tampering with the session information.

    More information on Sitefinity Authentication can be found here: https://www.progress.com/documentation/sitefinity-cms/authentication-and-single-sign-on-(sso)

    More information on the Login Status Widget can be found here: https://www.progress.com/documentation/sitefinity-cms/login-status-widget-webforms

    Hopefully, some of this information is helpful for you. If you continue to face this issue, please send an email to the support team at support@crmportalconnector.com and we will gladly assist you further with this issue.

    Cheers,

    Josh

2 posts, 1 answered