Top 5 Portals for Business

Customer Support Portal

Customer Support Portal

The Situation without a Web Portal

  • Customers want 24/7 access to support, information and service
  • Resourcing a full time customer support service is costly when customers could self serve online
  • Receiving customer support requests by phone slows the flow of reviewing and delivering customer services that effectively resolve the issues

The Benefits of a Web Portal Solution

  • End customers get better service via self service
  • Customers can access support updates 24 hours a day
  • Improved efficiency of support resources and reducing the time to resolution
  • Happy Customer is a return customer

Event Management Portal

Event Management Portal

The Situation without a Web Portal

  • Don't have visibility into who is registering and how full an event is
  • Fluctuating resources required to handle inbound call volumes
  • Manual registration process and billing is time consuming
  • Customer frustration for being on the phone to complete registration process

The Benefits of a Web Portal Solution

  • Access to immediate / real time visibility into event registration status
  • Decreased inbound call volumes, and improved efficiency of resources
  • Automated payment process improves satisfaction for the customer and increases efficiency for your business

Order Management Portal

Order Management Portal

The Situation without a Web Portal

  • Having resources to handle customer information requests like "what is the status of my order" or "what is my tracking number"
  • Wanting to deliver a higher level of service
  • Competitors are offering this service and gaining an edge

The Benefits of a Web Portal Solution

  • Customers get immediate access to their information
  • Improved Customer Service
  • Reduced inbound call volume

Product Warranty Management Portal

Product Warranty Management Portals

The Situation without a Web Portal

  • Not knowing who is linked to what product
  • Frustrated customers looking for immediate answers
  • Manual process for entering warranty info from mailed warranty card
  • Manual process to direct customers to the closest service location
  • Manually executing the steps required to process an RMA

The Benefits of a Web Portal Solution

  • Gathering more accurate customer data
  • Improved customer satisfaction by getting quick answers
  • Faster and more accurate RMA experience for the customer
  • Reduced labor requirements for handling customer warranties or RMA requests

Membership Management Portal

Membershp Management Portal

The Situation without a Web Portal

  • Lack of confidence in member data accuracy
  • Member profile management updates are time consuming and not happening
  • Large volumes of renewal requests happen at certain times

The Benefits of a Web Portal Solution

  • Improved data accuracy, as members keep their own information up to date
  • Provide member self serve capabilities they can access 24/7
  • Ability to handle large volumes of updates, through automated processes
  • Improved member service and member loyalty

The Portal Connector allows you to create all these portals and more.

With an easy to use solution that you can manage without knowing a line of code

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