Top 5 Portals for Business

Customer Support Portal

Customer Support Portal

The Situation without a Web Portal

  • Customers want 24/7 access to support, information and service
  • Resourcing a full time customer support service is costly when customers could self serve online
  • Receiving customer support requests by phone slows the flow of reviewing and delivering customer services that effectively resolve the issues

The Benefits of a Web Portal Solution

  • End customers get better service via self service
  • Customers can access support updates 24 hours a day
  • Improved efficiency of support resources and reducing the time to resolution
  • Happy Customer is a return customer

Event Management Portal

Event Management Portal

The Situation without a Web Portal

  • Don't have visibility into who is registering and how full an event is
  • Fluctuating resources required to handle inbound call volumes
  • Manual registration process and billing is time consuming
  • Customer frustration for being on the phone to complete registration process

The Benefits of a Web Portal Solution

  • Access to immediate / real time visibility into event registration status
  • Decreased inbound call volumes, and improved efficiency of resources
  • Automated payment process improves satisfaction for the customer and increases efficiency for your business

Order Management Portal

Order Management Portal

The Situation without a Web Portal

  • Having resources to handle customer information requests like "what is the status of my order" or "what is my tracking number"
  • Wanting to deliver a higher level of service
  • Competitors are offering this service and gaining an edge

The Benefits of a Web Portal Solution

  • Customers get immediate access to their information
  • Improved Customer Service
  • Reduced inbound call volume

Product Warranty Management Portal

Product Warranty Management Portals

The Situation without a Web Portal

  • Not knowing who is linked to what product
  • Frustrated customers looking for immediate answers
  • Manual process for entering warranty info from mailed warranty card
  • Manual process to direct customers to the closest service location
  • Manually executing the steps required to process an RMA

The Benefits of a Web Portal Solution

  • Gathering more accurate customer data
  • Improved customer satisfaction by getting quick answers
  • Faster and more accurate RMA experience for the customer
  • Reduced labor requirements for handling customer warranties or RMA requests

Membership Management Portal

Membershp Management Portal

The Situation without a Web Portal

  • Lack of confidence in member data accuracy
  • Member profile management updates are time consuming and not happening
  • Large volumes of renewal requests happen at certain times

The Benefits of a Web Portal Solution

  • Improved data accuracy, as members keep their own information up to date
  • Provide member self serve capabilities they can access 24/7
  • Ability to handle large volumes of updates, through automated processes
  • Improved member service and member loyalty

The Portal Connector for Dynamics CRM and Dynamics 365 allows you to create all these portals and more.

With an easy to use solution that you can manage without knowing a line of code

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